Image credit: thadz CC license

Robert Nardelli, best know for almost killing Home Depot by trashing its customers and ignoring its culture and poster boy for the platinum parachute, is back in the news.

For those of you vacationing on Mars (the only way you could have missed it) last August, Cerberus hired him to run Chrysler.

A year later, in a marriage between surreal and oxymoron, Nardelli is teaching executives how to create a a quality-based customer-centric culture.

It’s a sweeping change in MAP, but apparently he read a book and was converted.

Wow! As Kevin Meyer said over at Evolving Excellence, “I guess I better get a copy of that ice cream book. It must really be something.”

But before you get too excited, let it be noted that Nardelli hasn’t actually talked to any dealers or showroom customers—probably too mundane and not measurable enough.

How committed do you think Robert Nardelli is to customer service?

Your comments-priceless

Don’t miss a post! Subscribe via RSS or EMAIL

Sphere: Related Content

This entry was posted on Tuesday, July 15th, 2008 at 3:30 am and is filed under Business info, Culture. You can follow any responses to this entry through the RSS 2.0 feed.
Tags: core values, corporate culture, Home Depot, Kevin Meyer, MAP (mindset attitude philosophyâ„¢), Robert Nardelli, superb customer service
You can leave a response, or trackback from your own site.